FAQ
FAQ - Let’s Get the Party Started!
Can I bring a non-participating guest?
We love that you want to share the fun, but every person attending needs a ticket—yes, even your kiddos and spouses! Some events have limited seating, and many sell out quickly. Plus, if the venue is closed to the public, we can’t let extra guests in. If your event is open to the public, your guest won’t be able to sit with you, so we suggest purchasing them a ticket. Got questions? Just give us a shout!
Can my friend/family member make the project with me?
As much as we’d love to see everyone get creative together, each participant needs their own ticket to learn the skill and make the project. So have them grab their own ticket and get ready to dive into the creative fun!
When should I arrive?
We recommend showing up about 5-10 minutes before the event starts—just enough time to check in and get settled. If you're planning to eat beforehand (and the venue has food), feel free to arrive earlier. But please, don’t expect to start the workshop or grab materials before it kicks off—we need that time to get everything prepped and ready for a great event!
Can I bring my own food and drinks?
It all depends on the venue! If the venue sells food and drinks, we encourage you to support their small business. We also suggest eating before or after the workshop to keep things comfy at the table. If it’s a BYOB event, we’ll let you know—but don’t forget your bottle opener and glasses! Be sure to check the event details or contact us for more specifics!
Are outdoor events rain or shine?
Yes, we’re ready to party no matter the weather! While we can’t reschedule or offer refunds for bad weather, most of our outdoor events are covered, so we can still have a blast! Just keep an eye on the forecast, and we’ll keep you posted if anything changes.
Can I bring a big group, food, and drinks to celebrate?
Got a big group? We recommend booking a private event for the best experience! Many venues don’t allow outside food/drinks, and seating large groups at the same table can be tricky. Reach out to us for more info on private bookings for your celebration!
Can my friend just show up and buy a ticket?
We’ll try to accommodate them, but they MUST call ahead! Please don’t just show up hoping for a seat—events sell out, and we may not have any extra spots or supplies. Ticket sales end 48 hours in advance, so if it’s last-minute, give us a ring to check availability!
How do we buy tickets for a large group to sit together?
To make sure your group sits together, it’s best to buy tickets all at once! If that’s not possible, leave us a note with a code name (e.g., "Tina’s 40th" or "Becky’s Birthday"), and we’ll do our best to seat you nearby. Some venues have limited space, but we’ll work it out!
What is the refund/cancellation policy?
We totally understand that plans change! If you cancel 2 weeks ahead, we’ll offer you a credit to use within 90 days. If it’s within 2 weeks, you can send a friend in your place or have them create your project instead. Unfortunately, cancellations with less than 24 hours’ notice will forfeit your ticket. We know it's a bummer, but we’ve gotta stick to the policy.
Why does it say my order is “pending”?
No worries! If you’ve received a confirmation email, your order is good to go. This is just a quirky issue with the web store provider, and we’re working on a fix. Nothing will be shipped, so you’re all set!
What if I received a registration email but no receipt?
It might mean you registered but didn’t complete the checkout. Double-check your cart, or look for a receipt in your inbox (including spam!). If you still can’t find it, just shoot us an email, and we’ll sort it out.
Can I bring kids?
While we love a family vibe, most of our events are geared toward adults. Check the event details—events marked in blue are for 21+, and green events are for ages 12+. Remember, everyone needs their own ticket, regardless of age!
How can I host an event at my venue?
We’d love to work with you! If you’ve got a venue and want to host a workshop, we bring the fun and you provide the space (and maybe some tasty drinks). We handle everything from ticket sales to set-up and clean-up. Contact us, and let’s make some creative magic happen!
Can I host a private event at my home or another venue?
Yes! We’re happy to come to you for private events—whether at your home, work, or a venue of your choice. Just keep in mind that we don’t provide tables and chairs. Contact us to book a private session with 10 or more people!
What’s the cost for events?
Pricing varies depending on the location, type of event, and materials. For accurate pricing, just let us know the specifics of your event, and we’ll get back to you with a quote!
How much do private events cost?
Private events require a minimum of 10 people (or 15 during peak months) and $100 private event fee in addition to the per person rate. We’ll chat about the details once you reach out, and we’ll help you create the perfect event!
How do I book a private event?
Browse our brochure, pick your favorite workshops, and contact us with your preferred date. Once the details are set, we’ll send you a link to pay a 50% deposit. Final headcount is needed two weeks before the event, and we’ll update your payment link accordingly!
Do you offer kids’ events or birthday parties?
Right now, we’re focused on adult events. But if you want to book a workshop for teens, it's just like our adult workshops, and the rate is the same.
What time does my class start?
Always go by the time on your ticket! If there’s ever a change, we’ll email you. We’ve had some Facebook glitches in the past, but your ticket is the official guide!
Got more questions or want to chat? You can email us at info@GatherStudioandEvents.com or call us at 916-872-1316. We’re here to help and can’t wait to see you at the next event!